sábado, junio 09, 2007

Vonage C-SAT survey questions

Q1: What was the reason for your call?
- Money.

Q2: Considering all aspects of your experience, please rate your overall satisfaction with contact with our Vonage Representative.
- Lousy masquerade of person.

Q3: Was our Representative courteous and polite during your call?
- Very much indeed.

Q4: How satisfied are you with our Representative's ability to understand the reason for your call?
- He understood my need for perfection but not the one for social relaxation putting out that act just to be nice.

Q5: How satisfied are you with our Representative's ability to use terminology that was easy to comprehend?
- Potatoes?

Q6: How satisfied are you with our Representative's use of grammar and diction?
- I guess he went to elementary school, or at least was able to elaborate three worded sentences.

Q7: How satisfied are you with the clarity of call connection?
- The air was pretty thick with all those fishy posters hanging around.

Q8: How satisfied are you with our Representative's ability to resolve your matter?
- The question is, are you ever gonna pay me?

Q9: How satisfied are you with the time it took our Representative to resolve your matter?
- Are you implying that you'd already payed me?

Q10: How many calls did it take to resolve your matter?
- I'm speechless on your persistence to assume that my matter is resolved.

Q11: How satisfied are you with the automated system's ability to connect your call correctly?
- Robots! It all makes sense now...

Q12: How satisfied are you with how quickly you were connected to our Representative?
- Love and death, but I have to admit that you hired me pretty quickly.

Q13: We know you have choices and appreciate your selection of Vonage as your telecommunication provider. How satisfied are you with the value of the service and features Vonage offers?
- Automated empathy nowadays, you just can't get a free cup of cofee anywhere. Other than that, when you pay me I'll be happy it's over.

Q14: Before calling our Representative, did you visit the Vonage website to try to find a resolution?
- I have no idea what you're talking about.

Q15: Which Vonage features do you value most?
- Money, free internet access and the hot water in the break room. Some nice people too.

Q16: Based on this call experience, how likely are you to recommend Vonage's services and features?
- Perhaps if everyone I knew were below a falling airplane/elephant and I had to recommed Vonage in order to save them, I'd probably think about it, only to do it if afterwards I could contact that person and explain her the situation.

Q17: What is one thing we could have done better to improve your experience?
- Not telling me how to behave would've been nice, some more cash wouldn't hurt either.

2 comentarios:

Caminovich dijo...

Lautaro: (sacándose la mugre de las uñas con un boleto)-Thanks for calling Target, this is Dylan. Could I have your full name, please?
Miss Texas Whitetrash 1984: (eating bacon&eggs in her trailer)-Are you in AMERICA(underscored)?
Lautaro: (sonriendo como un dummy)No, actually we are located in...
Miss Texas Whitetrash 1984:-Ah'can barely understand you. Ah'need to speak with someone in AMERICA.
Lautaro: - Allright, ma'am. Just a second please, thanks for calling Target!
Miss Texas Whitetrash 1984:- Mm~hh...

Pup! transferida a mi supervisor en India

madrenaturaleza dijo...

está genial.
q decir?....
siempre pienso en el otro cuando hago un regalo, así q
q te gustaría más? un chiste o un halago?
supongo q el halago,
cada día escribís mejor (cuando me dijeron eso, empecé a escribir mal)
rompete una pierna :-)! (el detrimento ajeno es, siempre y sin excepción, mi beneficio)
salu!